Booking Terms and Conditions

Preamble

Making a booking with SUNSET CAMPER, S.L. implies that you have read, understood and expressly and unconditionally accepted these General Terms, which govern the contractual relationship between the site and the user throughout the stay.

1. Formation of the contract and occupancy policy

  • Confirmation of the booking: the booking becomes firm and binding once the guest pays the deposit of 25% of the total amount and receives formal confirmation by email. The remaining balance must be settled on arrival, at check-in, without exception. All bookings are personal and non-transferable, and use of the facilities is reserved for adults.
  • Check-in and check-out times: arrival is from 12:00. The pitch must likewise be completely vacated before 12:00 on the day of departure. Extending the stay is always subject to availability and prior approval by Management.
  • Same-day arrivals: to protect our campers’ rest, bookings made for arrival on the same day have a cut-off time of 19:30. After that time reception is closed, access is denied and the guest loses any right to a refund of amounts paid in advance.
  • Capacity and base rate: the standard rate covers use of the assigned pitch for one (1) motorhome or campervan, with a maximum occupancy of two (2) people, two (2) pets and one (1) trailer (provided its dimensions allow it to be placed without exceeding the limits of the pitch itself). Any additional items, vehicles or people require express authorisation from Management and are subject to the corresponding surcharge.

2. Cancellations and changes before arrival

Any cancellation or change must be notified in writing by email. Cancellations are only treated as such if they occur before entering the site. Refunds of the deposit are governed strictly by the following bands:

  • More than 30 days’ notice: 100% refund (less €10 in administration fees).
  • Between 30 and 8 days’ notice: 50% refund (less €10 in administration fees).
  • 7 days or less: total loss of the amount paid in advance (no refund).

Approved refunds are always processed using the same payment method originally used by the guest.

3. Non-refundable terms during the stay

  • Stay treated as used: once you have entered the site and occupied the assigned pitch, the full amount of the stay is considered due. Accordingly, no refund or partial credit will be given for unexpected departures, shortened stays, weather conditions or personal circumstances.
  • Additional services: amounts paid for optional chargeable services (such as electricity, showers, laundry or similar) are not refundable in whole or in part once the stay has begun or the service has been activated, save only where there is a technical failure or operational error directly attributable to SUNSET CAMPER, S.L.
  • No-show and abandonment: if the lead guest does not arrive on the agreed date, the booking is cancelled automatically at 12:00 the following day and the stay is invoiced as agreed. Likewise, if during the stay the pitch is left unoccupied for more than 24 consecutive hours without reliable notice to reception of the date of return, Management will treat the pitch as voluntarily abandoned and may dispose of it freely, without any right to compensation or claim.
  • Force majeure: entirely exceptionally, and where duly evidenced force majeure applies (such as serious sudden illness or bereavement of a close family member), Management may consider, at its sole discretion, issuing a credit note valid for a maximum of 12 months. That credit is subject to future availability and to the rates in force at the time, and in no case may it be redeemed for cash.

4. House rules, conduct and liability

  • Disclaimer: SUNSET CAMPER, S.L. accepts no liability for theft, robbery, damage or loss affecting vehicles, belongings or personal effects of guests within the site. Likewise, the user assumes full civil and financial liability for any damage caused through negligence or bad faith to the site’s facilities or to third parties.
  • Community and courtesy: enjoying the facilities requires scrupulous respect for the rest and wellbeing of other users. A strict period of night-time quiet applies between 00:00 and 08:00. Pet owners are legally responsible for their animals’ behaviour, must keep them under control at all times and must clean up after them immediately.
  • Right of admission and removal: Management, as provided for under regional tourism regulations, reserves the right of admission, as well as the right to cancel the stay and require immediate departure from the site — with no right to compensation or refund of any kind — for anyone who seriously or repeatedly breaches these house rules, disturbs the peace of the site, or behaves inappropriately towards staff or other guests.

This is a translation for information purposes. In the event of any discrepancy, the Spanish version prevails.